Orders are typically processed within 1–3 business days before being shipped.

Once your order ships, you’ll receive a confirmation email with tracking information.

Delivery times depend on the shipping method selected at checkout.

Our standard Economy shipping option typically takes approximately 3–7 business days after your order has been processed and shipped.

Expedited shipping options may also be available at checkout.

No. Processing and shipping are separate.

Please allow 1–3 business days for order processing, followed by the estimated transit time for the shipping method you selected.

Once your order ships, we’ll send you a shipping confirmation email containing your tracking information.

Please allow some time after receiving your tracking number for the carrier to begin displaying tracking updates.

Carriers may occasionally experience delays in scanning or updating packages while they are moving through their network.

A lack of recent tracking updates does not always mean the package has stopped moving.

If your tracking has not updated for an extended period or your order has passed its expected delivery window, contact us at help@moirecelon.com and we’ll be happy to look into it.

Sometimes carriers mark packages as delivered shortly before the package actually arrives.

We recommend checking around your delivery location, with household members, neighbors, front desks, or mailrooms if applicable.

If you still cannot locate your package, contact us at help@moirecelon.com so our team can help investigate.

If a shipment appears to be lost in transit, please contact us at help@moirecelon.com.

We’ll review the tracking information and work with the carrier to determine the appropriate next step.

Yes. International shipping may be available to eligible destinations shown at checkout.

Shipping times and available carriers vary depending on the destination.

International orders may be subject to customs duties, taxes, or other import charges depending on the destination country.

Any applicable charges imposed by local customs authorities are separate from the shipping charges collected at checkout unless otherwise stated.

We offer a 14-day return window.

If your eyewear isn’t the right fit or you simply change your mind, eligible items may be returned within 14 days in accordance with our return policy.

Yes. We offer free returns on eligible orders within our return window.

Yes.

We understand that eyewear can fit differently from person to person. If your pair isn’t the right fit, you can take advantage of our 14-day return policy and free returns.

Original shipping charges are generally non-refundable.

If you would prefer another style, please contact us at help@moirecelon.com and we can help determine the best option based on your order.

Please contact us as soon as possible at help@moirecelon.com with your order information.

We’ll review the issue and make sure you receive the correct product.

Yes.

Our eyewear is backed by a 1-year warranty covering eligible product issues.

Contact us at help@moirecelon.com with your order information and clear photos showing the issue.

Our team will review it and help resolve the problem as quickly as possible.

If you believe your eyewear has developed an issue that may be covered by our warranty, contact us at help@moirecelon.com with your order number and photos of the product.

We’ll review the issue and determine the appropriate solution.

To help us review your claim quickly, please include:

• Your order number or the email address used to place the order
• The name of the eyewear style
• Clear photos showing the issue
• A brief description of what happened

Warranty information can be sent to help@moirecelon.com.

Most of our eyewear is designed to be worn by anyone.

We recommend using the product photos, measurements, and individual product details to determine which style is right for you.

Fit can vary depending on the frame and the person wearing it.

If you’re unsure, we recommend reviewing the measurements listed on the product page.

If your pair doesn’t fit the way you expected, we offer 14-day free returns on eligible purchases.

Available frame measurements can be found on the individual product page.

Yes. All Moiré Célon sunglasses provide UV400 protection, helping protect your eyes from UVA and UVB rays.

Some of our eyewear styles feature clear lenses rather than sunglass lenses. Product-specific lens and protection information can be found on each individual product page.

Not all Moiré Célon sunglasses are polarized.

If a specific style includes polarization, it will be clearly stated on the product page.

Moiré Célon eyewear is packaged with presentation and protection in mind.

Orders include a protective case and cleaning cloth to help keep your eyewear protected and clean.

Included packaging may vary slightly by product or collection as we continue upgrading our packaging experience.

We periodically upgrade our packaging and presentation.

During transition periods, customers may receive different packaging versions depending on the product and available inventory.

The eyewear itself remains authentic Moiré Célon merchandise.

For everyday cleaning, gently wipe the lenses using the cleaning cloth included with your order.

For heavier buildup, lightly dampen the lenses with water or use a lens-safe eyewear cleaner before wiping them with the cleaning cloth.

Avoid harsh household chemicals, paper towels, or abrasive materials, as these may damage the lenses or coatings.

We recommend storing your eyewear in its protective case whenever it is not being worn.

Avoid placing the lenses face-down on hard surfaces or leaving eyewear in areas exposed to excessive heat.

Available payment methods will be displayed during checkout.

Yes.

Payments are processed securely through our ecommerce payment providers. Moiré Célon does not directly store your complete payment card information.

Unless otherwise stated, discount codes generally cannot be combined with other discount codes or promotions.

A discount code may not work if it:

• Has expired
• Has already been used
• Does not apply to the items in your cart
• Requires a minimum purchase
• Cannot be combined with another promotion

If you believe your code should be working, contact us at help@moirecelon.com.

Yes.

We periodically offer promotions, limited-time discounts, product releases, and special offers.

The best way to stay updated is through our website, email list, and social channels.

Promotions generally must be applied at the time of purchase and cannot be retroactively applied unless otherwise stated.

Contact us at help@moirecelon.com as soon as possible.

If your order has not yet been processed or shipped, we may be able to update the address.

Once an order has entered fulfillment or been shipped, changes may no longer be possible.

Please contact us at help@moirecelon.com as soon as possible.

We may be able to make adjustments before fulfillment begins, but changes cannot be guaranteed once an order is being processed.

Contact us at help@moirecelon.com as soon as possible if you need to cancel.

If fulfillment has already started, we may not be able to stop the shipment.

The Croc Case is a premium eyewear storage case designed to hold up to three pairs of glasses.

Eligible promotions may allow customers purchasing three pairs of eyewear to receive a discount on the Croc Case.

Current offer details will be displayed on the website when the promotion is active.

Availability may vary.

If individual purchase is available, the option will appear on the Croc Case product page.

Yes.

Products purchased directly through our official website are genuine Moiré Célon products.

For guaranteed authenticity, current product availability, and access to our official customer support policies, we recommend purchasing directly through moirecelon.com.

Yes.

Our Affiliate Partner Program allows partners to earn commission by sharing Moiré Célon with their audience.

Our program is designed for creators, influencers, stylists, fashion enthusiasts, and individuals who genuinely enjoy creating content and introducing products to their audience.

You do not need to have a massive following to get started.

Moiré Célon affiliates currently earn 20% commission on eligible referred sales.

Yes.

Affiliate partners can provide their audience with a 15% discount through their assigned referral offer.

Once you join the program, you’ll receive access to your affiliate dashboard where you can manage your referral link and discount code.

When someone purchases using your affiliate link or code, the qualifying sale is credited to your account.

Our affiliate links also use a 90-day tracking cookie, meaning an eligible purchase may still be credited to you when a customer returns later, provided the cookie is still active.

Affiliate applications are automatically approved, so you can receive access and begin setting up your account immediately after completing registration.

Affiliate commissions are paid through PayPal.

Affiliates should make sure the PayPal information associated with their account is accurate before receiving payouts.

Eligible partners may receive products through our creator product program.

Product selection is guided based on the styles we are currently prioritizing for content and promotion.

You can reach our customer support team at help@moirecelon.com.

When contacting us about an existing order, please include your order number or the email address used during checkout so we can assist you more quickly.

We work to respond to customer inquiries as quickly as possible.

Response times may be longer during weekends, holidays, major launches, or high-volume promotional periods.

Please check your spam or junk folder in case our response was filtered.

If you still haven’t received a response, feel free to follow up at help@moirecelon.com and include your order number so we can locate your request as quickly as possible.

Moiré Célon is an independent eyewear brand focused on creating distinctive, fashion-forward frames designed to elevate everyday style.

You can explore our product pages and social channels to see our eyewear on different people, face shapes, and in everyday settings.